Privacy Policy

Effective Date: 1st December 2024 Welcome to Centiloquy! Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose,and safeguard your information when you visit our website or use our AI work flow automation platform at Centiloquy. By using our Product and/or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Service. 
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‍1. Information We Collect.
‍a. Information You Provide     
- Account Information: When you create an account, we collect your name, email address,phone number, company name, and billing details.-      
- Support Requests: If you contact our support team, we may collect additional information to resolve your issue.
‍b. Information We Automatically Collect-      
-Device Information: IP address, browser type, operating system, and device identifiers.     
Usage Data: Details about how you interact with our platform, including workflows created, integrations used, and system logs.-       Cookies: Small data files to enhance your experience. See our Cookie Policy for more information.
‍c. Information from Third Parties-      
When you connect third-party apps to our platform (e.g., Salesforce,Slack), we collect data necessary to facilitate integrations and workflows.This may include account credentials and app-specific data. 
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‍2. How We Use Your Information
‍We use your information to: -      
Provide, maintain, and improve our Service.
- Facilitate workflow automation and third-party integrations.
- Personalize your experience on the platform.
- Process transactions and send billing invoices.
- Communicate with you about updates, features, and support.
- Ensure the security and integrity of our systems.
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 3. How We Share Your Information
‍We do not sell your personal information. Wemay share your information in the following ways:
‍a. Service Providers
‍- Third-party vendors who perform services on our behalf, such ashosting, analytics, and payment processing.
‍b. Third-Party Integrations
‍- When you connect a third-party app, we share only the data necessaryfor the integration.
‍c. Legal Obligations
‍-To comply with applicable laws, regulations, or legal processes, or toprotect our rights.
‍d. Business Transfers
‍-In the event of a merger, acquisition, or sale of assets, yourinformation may be transferred as part of the transaction. 
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‍4. Data Security
‍We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure servers. However, no method of transmission or storage is 100% secure. 
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‍5. Your Rights
‍Depending on your location, you may have the following rights: 
-       Access: Request a copy of your personal data
.-       Correction: Update or correct inaccuracies
.-       Deletion: Request deletion of your data
.-       Opt-Out: Unsubscribe from marketing communications. 
To exercise your rights, please contact us at automation@centiloquy.com.
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‍6. Retention of Information
‍We retain your information as long asnecessary to provide the Service, comply with legal obligations, and resolvedisputes. 

‍7. Third-Party Links
‍Our website may contain links to third-partysites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

‍8. Children’s Privacy
‍Our Service is not directed to individuals under 18. We do not knowingly collect information from minors.

‍9. International Data Transfers
‍If you access our Service from outside United Kingdom, your information may be transferred to and processed in United Kingdom, where data protection laws may differ. 

‍10. Updates to This Privacy Policy
‍We may update this Privacy Policy from time to time. The latest version will be posted on our website with the “Effective Date” updated. 

‍11. Contact Us
‍If you have any questions about this Privacy Policy, please contact us at:
Email: automation[at]centiloquy.com
Address: 128 City Road, London,United Kingdom, EC1V 2NX